Returns
Management

Your sales are growing - yay!!
but so are your returns...

Returns can be overwhelming and burdensome to your business. Front Dock saves you time, increases your bottom line and your client's satisfaction.

What products do we handle?

  • Consumer electronics

  • Toys

  • Apparel
    (clothing and footwear)

  • Fashion jewelry

  • Sporting goods

  • Housewares

  • Baby items

  • Food

  • Tools

  • Small machinery

  • Small appliances

  • Furniture

  • Appliances

What are the processing options?

  • Return to seller upon arrival

    Return to seller upon arrival

  • Resell to wholesalers

    Resell to wholesalers

  • Consolidate and return to seller

    Consolidate and return to seller

  • Donate

    Donate

  • Repackage and ship to 3rd party

    Repackage and ship to 3rd party

  • Dispose

    Dispose

  • Repackage, create new SKU, and send to FBA

    Repackage, create new SKU, and send to FBA

How much do returns cost?

At Front Dock, we specialize in custom returns management, with our popular consolidate and return to seller model. We process returns daily, update you on inventory, and ship back when you're ready.

Let's schedule a call to discuss your merchandise and how we can help. Your account executive will provide a customized pricing proposal, considering your returns needs.

In the meantime, don't forget—we're home to the $0.99 return!

Return Processing
$0.99
Per Item
  • Return wholesale buy back offers
  • No account set up fees
  • Free storage for the first 60 days
  • No mandatory contracts
  • Customized pricing to fit your product
  • size, rotation, and handling requirements
Started
Dispose
$1.50
Receiving Fee

Repackage Fee:

  • $0.50 for items less than 5 lbs
  • $1.00 for items less than 10 lbs
  • $2.00 for items less than 25 lbs
  • $4.00 for items less than 50 lbs
  • $5.50 for items greater than 50 lbs

Shipping Fee:

N/A

Started
Donate
$1.50
Receiving Fee

Resale Fee:

N/A

Shipping Fee:

At the seller's expense, you can schedule LTL or carrier pickup, or you can provide us with shipping labels. Oftentimes, sellers already have shipment agreements with charities and the receiver provides the shipping labels. If the charity is local and you would like us to deliver or coordinate delivery, we will quote out transport on a case by case basis.

Started
Consolidate
$1.50
Receiving Fee

Consolidate Fee:

$0.50

Shipping Fee:

At seller's expense, you can schedule LTL or carrier pickup, or you can provide us with shipping labels.

Started
Resale
$1.50
Receiving Fee

Resale Fee:

$1.50

Shipping Fee:

N/A

Started
Repackage and Ship
$1.50
Receiving Fee

Repackage Fee:

  • $1.00 for items less than 5 lbs
  • $2.00 for items less than 10 lbs
  • $4.00 for items less than 25 lbs
  • $5.00 for items less than 50 lbs
  • $7.00 for items greater than 50 lbs

Shipping Fee:

At seller's expense, you can schedule LTL or carrier pickup, or you can provide us with shipping labels.

Started

Operational Process

1
We receive and check in your return including labeling and registration.
We receive and check in your return including labeling and registration.
2
Your return is inspected and categorized based on packaging and item condition.
Your return is inspected and categorized based on packaging and item condition.
3
Your return is handled according to predefined instructions.
Your return is handled according to predefined instructions.
4
Your return is moved to the next phase and either consolidated, forwarded, repackaged, and shipped to new destination.
Your return is moved to the next phase and either consolidated, forwarded, repackaged, and shipped to new destination.

About Us

Front Dock's mission is to empower businesses to thrive in the e-commerce landscape by providing tailored, comprehensive solutions that go beyond the capabilities of standard 3PL services. We are dedicated to making your business look good by offering custom services at competitive pricing and ensuring that our clients can efficiently manage their operations whether they are based in the USA, Mexico, Canada or beyond.

Ready to get started?